Account Manager
2 months ago
About the Role
Flooid is seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing day-to-day activities, building long-term relationships with customers, and delivering our solutions according to customer needs and objectives.
Key Responsibilities
- Manage day-to-day activities and ensure timely and successful delivery of solutions
- Build long-term relationships with customers and develop a trusted advisor relationship with key accounts
- Communicate progress of initiatives to stakeholders and forecast and track key account metrics
- Update job knowledge by participating in educational opportunities and keep current clients satisfied and deliver exceptional service
- Monitor and analyze customer usage of our product and work with the Sales team to onboard and integrate new clients
- Liaise between the customer and internal teams
Requirements
- Brings sales expertise in retail, hospitality, or Cx domain, or has industry consulting experience
- Guides us through the changing dynamics of the retail industry and has a background in software with proficiency in complex platforms, digital, cloud, and subscription-based services
- Builds long-term strategic relationships with key accounts and partners and delivers innovative solutions to customers' challenges
- Has a value-selling and/or challenger sales mindset, great communication skills, a strong work ethic, and excellent multitasking abilities
About Flooid
Flooid offers cutting-edge retail and hospitality solutions to major global brands. We push the boundaries of commerce with our endless basket and world-leading innovation in sales technology.
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- Hybrid working arrangement with occasional travel to our head office in Coventry and occasional travel to customer sites
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