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Care Pathway Specialist

2 months ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
Job Overview

The Emergency & Integrated Medicine Care Service Unit (ICSU) is seeking a highly motivated and organized individual to join a busy team as a Patient Pathway Coordinator.

This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast-paced environment. Excellent interpersonal and communication skills and an ability to work under pressure are essential to the role.

Main Duties of the Job

The Patient Pathway Coordinator will assist patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/multidisciplinary team.

The Coordinator is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients' and carers' experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.

Working for Whittington Health NHS Trust

Whittington Health NHS Trust serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organization, we have an obligation to have recruitment, training, promotion, and other formal employment policies and procedures that are sensitive to these differences.

Key Responsibilities
  • Proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked.
  • Work with colleagues throughout the Trust to ensure waiting time targets are achieved.
  • Assist in the data quality and validation, ensuring all patients have recorded pathway start dates.
  • Support the management team to identify areas that require pathway improvements.
Person Specification

The ideal candidate will have:

  • A minimum of 5 GCSEs or equivalent, including English and Mathematics.
  • Experience dealing with customer complaints and customer care.
  • The ability to prioritize tasks effectively.
  • Experience of using a full range of IT/Patient administration systems.

Desirable criteria include:

  • One year's experience working in a similar role in a hospital/healthcare setting.
  • Knowledge of databases, spreadsheets, e.g., Care flow, Excel, or similar applications.
  • Knowledge of confidentiality and data protection principles.
  • Equality and diversity.
Safeguarding Children and Adults

To comply with the Trust's Safeguarding Children and Adults policies, procedures, and protocols, all individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people, and vulnerable adults.

This will require you to:

  • Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
  • Ensure you are familiar and comply with the London Multi-Agency Safeguarding Vulnerable Adults Pan London Procedures.
  • Ensure you are familiar and comply with local protocols and systems for information sharing.
  • Know the appropriate contact numbers and required reporting lines.
  • Participate in required training and supervision.
  • Comply with required professional boundaries and codes of conduct.