Technical Support Specialist

2 weeks ago

Cannock, Staffordshire, United Kingdom Xact Placements Limited Full time
{"Job Title": "2nd/3rd Line Support Engineer - Stafford", "Job Description": "Job Summary

Xact Placements Limited is seeking a skilled 2nd/3rd Line Support Engineer to join our team in Stafford. As a key member of our support team, you will be responsible for providing high-level customer service, troubleshooting complex technical issues, and collaborating with our team to deliver exceptional support.

Main Responsibilities
  • Provide exceptional customer service and support to our clients
  • Investigate and resolve complex technical issues, including infrastructure problems and network issues
  • Collaborate with our team to deliver timely and effective support solutions
  • Develop and maintain technical documentation and procedures to support our team
  • Stay up-to-date with the latest technologies and industry trends to ensure our team is equipped to provide the best possible support
Requirements
  • Strong technical support experience, preferably in an MSP environment
  • Excellent knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct
  • Strong understanding of networking technologies and principles, including TCP/IP, DHCP, WINS, DNS
  • Experience with IT best practices, particularly in relation to IT security and ITIL V3
  • Excellent communication and interpersonal skills
What We Offer
  • A competitive salary of £28,000-£30,000 per annum
", "Language": "en-US"}

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