Current jobs related to Manager of Business Systems Support - Peterborough, Peterborough - CDW UK
-
Business Systems Support Specialist
2 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support Specialist will be responsible for managing and supporting various business systems, including HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp. As a key subject matter expert of IT systems within the business, you will provide support and administration of critical business systems at Arcare...
-
Business Systems Support Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate training material development, and deliver training on key business systems. This...
-
Business Systems Support Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate training material development, and deliver training on key business systems. This...
-
Business Systems Support Specialist
1 month ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate developing training material, and deliver training on key business systems. This...
-
Business Systems Support Specialist
1 month ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate developing training material, and deliver training on key business systems. This...
-
Business Systems Support Specialist
1 month ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate developing training material, and deliver training on key business systems. This...
-
Business Systems Support Specialist
1 month ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate developing training material, and deliver training on key business systems. This...
-
Business Systems Support Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate training material development, and deliver training on key business systems. This...
-
Business Systems Support Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate training material development, and deliver training on key business systems. This...
-
Business Systems Support Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate developing training material, and deliver training on key business systems. This...
-
Business Systems Support Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleThe Business Systems Support role is a critical position within Arcare Aged Care, responsible for managing and supporting various business systems. As a key subject matter expert, you will provide support and administration of critical business systems, facilitate developing training material, and deliver training on key business systems. This...
-
Business Management Systems Engineer
1 week ago
Peterborough, Peterborough, United Kingdom APEX APPOINT LTD Full timeAs a BMS Engineer, you will be responsible for delivering top-notch support to an assigned customer base, focusing on building strong relationships and consistently delivering excellent service.Main Responsibilities:Delivering Quality Support: Provide timely and effective support to customers, addressing their needs and concerns with a proactive approach.Key...
-
Business Systems Success Manager
4 weeks ago
Peterborough, Peterborough, United Kingdom CDW Full timeCustomer Success and Enablement ManagerCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW has a strong presence in the United States, United Kingdom, and Canada, with over 15,000 employees.Job SummaryWe are...
-
Business Systems Success Manager
4 weeks ago
Peterborough, Peterborough, United Kingdom CDW Full timeCustomer Success and Enablement ManagerCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW has a strong presence in the United States, United Kingdom, and Canada, with over 15,000 employees.Job SummaryWe are...
-
Business Development Manager
2 weeks ago
Peterborough, Peterborough, United Kingdom Universal Business Team Full timeWe're seeking a skilled Business Development Manager to join our team at Universal Business Team. As an Account Manager, you will be responsible for managing over 100 accounts, focusing on nurturing and growing relationships with 'bronze and silver' clients.This is an environment where building trust and rapport over time is key to success. We're looking for...
-
Business Development Manager
2 weeks ago
Peterborough, Peterborough, United Kingdom Universal Business Team Full timeWe're seeking a skilled Account Manager to join our team at Universal Business Team. As an Account Manager, you will be responsible for managing over 100 accounts, focusing on nurturing and growing relationships with 'bronze and silver' clients.The ideal candidate will have proven experience in a similar role, ideally in a technical sales cycle or...
-
Business Development Manager
2 weeks ago
Peterborough, Peterborough, United Kingdom Universal Business Team Full timeJob Title: Account ManagerJob Summary: We are seeking an experienced Account Manager to join our team at Universal Business Team. As an Account Manager, you will be responsible for managing over 100 accounts, building and maintaining lasting relationships with clients, and providing exceptional service to ensure customer satisfaction.Key...
-
Business Systems Success and Enablement Manager
4 weeks ago
Peterborough, Peterborough, United Kingdom CDW Full timeAbout CDWCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions globally. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 people across the United States, United Kingdom, and Canada.CDW prides itself on "making amazing happen"....
-
Business Systems Success and Enablement Manager
4 weeks ago
Peterborough, Peterborough, United Kingdom CDW Full timeAbout CDWCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions globally. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 people across the United States, United Kingdom, and Canada.CDW prides itself on "making amazing happen"....
-
Peterborough, Peterborough, United Kingdom CDW Full timeJob SummaryCDW UK is currently implementing multiple business systems platforms, including ServiceNow. We are seeking a seasoned Enablement and Success Manager to join our dynamic team.As the primary point of contact for customer success, you will work closely with customers to understand their needs, address concerns, and ensure their satisfaction with the...
Manager of Business Systems Support
3 months ago
About CDW UK
CDW UK stands as a prominent multi-brand provider of information technology solutions catering to business, government, education, and healthcare sectors globally. As a Fortune 500 entity and a member of the S&P 500 Index, CDW UK has been operational since 1984, employing a workforce exceeding 15,000 individuals across various locations.
At CDW UK, we are dedicated to "making remarkable things happen". Our partnerships are driven by profound expertise and are rooted in the CDW Way. Our empowering leadership fosters an environment where teams are inspired to excel and achieve collective success.
Role Summary
In the capacity of Manager of Business Systems Support, you will oversee a team of four professionals dedicated to supporting the CDW Subscription Hub (developed on the CloudBlue platform), Astea, and Release Management. This role requires a hands-on approach, where you will actively participate in support activities while managing your team.
You will collaborate closely with stakeholders across the organization, including project teams, product managers, and suppliers.
Key Responsibilities
- Lead the team to deliver optimal support for the platforms under your supervision.
- Engage with Business Systems to ensure high customer satisfaction levels and align with ongoing production enhancements.
- Assist product owners in the continuous assessment and improvement of their platforms and processes, identifying opportunities for enhancement and implementing solutions to boost efficiency and customer satisfaction.
- Serve as the first line of support for internal and customer inquiries, escalating issues to suppliers as necessary for further resolution.
- Maintain current knowledge of the CloudBlue and Astea platforms, related products, and support processes through training and self-directed learning.
- Contribute to the knowledge base for the CDW Subscription Hub / CloudBlue for both internal and external stakeholders.
- Foster strong relationships across the organization, including Sales, Finance, and Managed Services.
- Support Product Managers in the creation of service bundles.
- Guide and facilitate the onboarding process for new customers onto the CDW Subscription Hub platform, ensuring a smooth transition and successful integration.
- Provide exceptional customer support, addressing inquiries, offering technical assistance, and ensuring overall customer satisfaction.
- Collaborate with Product Owners to maintain accurate and up-to-date pricing for CDW Subscription Hub services, ensuring clarity and consistency.
- Monitor the performance and stability of the CDW Subscription Hub platform, proactively identifying and resolving potential issues to minimize downtime and enhance functionality.
- Develop and maintain comprehensive documentation, including user guides, troubleshooting manuals, and best practices to assist customers and internal teams in effectively utilizing the CDW Subscription Hub platform.
Management Duties
- Conduct regular one-on-one meetings with team members to monitor performance, support development, and complete the coworker lifecycle process in accordance with company guidelines.
- Recruit, develop, motivate, and retain talent, ensuring that CDW UK is recognized as a desirable workplace.
- Provide ongoing coaching and development to enhance productivity and readiness.
Qualifications, Skills & Experience
- Proven experience in leading small teams that support XaaS platforms.
- Demonstrated experience as an Application Administrator or in a similar capacity, preferably within a SaaS or XaaS environment.
Essential Attributes
- Results-oriented with a keen attention to detail and a strong drive to resolve issues.
- Business acumen in Microsoft Azure / M365 / AWS.
- Familiarity with CSP/consumptive cloud billing models.
- Excellent communication skills, capable of effectively engaging with customers and internal stakeholders.
- A strong desire to learn and grow.
- A passion for technology and its potential impact on business and customer success.
- Quality-focused and detail-oriented.
- A positive attitude that influences others.
- A quick learner, adaptable to new technologies and current industry trends.
- Exceptional organizational and time management skills.
- Able to achieve personal potential while remaining inspired and motivated.
More about CDW UK and your career with us:
At CDW UK, you will collaborate with inspiring individuals who possess positive, success-driven attitudes. Bring your authentic self and innovative ideas to CDW UK, as diverse perspectives lead to better problem-solving and solutions in a rapidly evolving technology landscape.
CDW UK is an equal opportunity employer committed to a policy of non-discrimination towards all coworkers and applicants in all employment aspects. We encourage candidates from all backgrounds to apply and join us in fostering a culture of belonging, diversity, and inclusion for enhanced collaboration, innovation, and business outcomes.
Together, we aim to create a workplace where everyone feels valued and empowered to contribute their full energy, capabilities, and authenticity for the benefit of coworkers and the organization.
What we offer:
Life Assurance
Competitive Contributory Pension
Private Medical Insurance
Enhanced Maternity Pay
25 days holiday plus bank holidays
Option to purchase additional holiday
Dental Insurance
Season Ticket Loan and additional perks
