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Head of Operational Excellence
2 months ago
Job Overview:
Join a leading organization in the Case Management sector. We are seeking a dedicated and empathetic leader to assist our exceptional Business Directors in driving both commercial success and clinical advancements. This is a fantastic opportunity for an Operations Director to become part of a team that is committed to delivering outstanding and innovative Case Management services to our clients.
In this role, you will need to be a proactive individual with the ability to travel and possess a comprehensive understanding of operational frameworks within Case Management services. Reporting directly to the Managing Director, you will oversee five distinct businesses within the division.
The Operations Director will be tasked with:
- Providing strategic leadership and support to Business Directors of their designated businesses.
- Ensuring that Business Directors have the necessary resources and assistance to achieve both commercial and clinical objectives.
- Managing specialized projects aimed at enhancing the division's innovative and commercial capabilities, with regular assessments of progress.
Active Care Group is a trailblazing national provider of complex care services, dedicated to delivering effective pathways and improved outcomes for individuals. Our approach to care is collaborative and holistic, grounded in proven clinical and therapeutic expertise. We focus on supporting both young people and adults with complex needs, helping them to make positive strides and lead more independent, fulfilling lives.
Work Schedule:What to Expect:
This position operates Monday to Friday from 9 am to 5:30 pm. It is a remote role with the expectation of visiting services 2 to 3 days per week, depending on business requirements.
Responsibilities Include:
- Leading and mentoring a team of committed Business Directors who strive to provide the highest level of support to our clients.
- Overseeing the management of Business Directors in assigned businesses, ensuring all quality, personnel, and financial targets are met.
- Collaborating with Business Directors and central services to achieve set objectives.
- Ensuring compliance with all Group policies and procedures, while making certain that all team members are informed and understand company policies.
Qualifications:
- Proven experience in Case Management is essential.
- A strong commitment to delivering high-quality outcomes for clients.
- Excellent communication, interpersonal, and influencing abilities.
- Experienced leader with a background in operational and financial planning.
- Able to manage performance transparently and provide constructive feedback for improvement.
We are also committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in job applications or interviews and to perform essential job functions. As a Disability Confident committed employer, we strive to create an inclusive environment.
Benefits:- 25 days of annual leave plus bank holidays.
- Birthday leave.
- Access to the Active Learning Hub, offering a variety of e-learning and in-person training opportunities.
- Active Reward App providing discounts and savings on everyday purchases.
- Complimentary 24-hour confidential Employee Assistance Programme Helpline & App for support with legal, health, wellbeing, relationship, and consumer advice.
- Enhanced Pension scheme.
- Private Medical Insurance access to join a Medicash Health Plan for you and your family to save on everyday health essentials.
- Enhanced Sick & Maternity Pay benefits.
Additionally, you will receive the support and guidance of our qualified clinical and business leadership teams, enabling you to advance your career with Active Care Group.
Candidate Profile:Experience:
Essential: Proven experience in Case Management is a must.
