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Front of House Team Member

2 months ago

Orpington, Greater London, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will play a vital role in setting the tone for their entire experience.

About the Role:

As a Front of House Assistant, you will be responsible for:

  • Greeting and welcoming guests with a friendly and professional demeanor
  • Dealing with emails, phone calls, and face-to-face queries
  • Preparing and serving beverages and light snacks efficiently
  • Managing spa bookings and appointments
  • Providing information about spa services, treatments, and products
  • Processing payments and managing the reception area
  • Assisting with the promotion of spa services and retail products
  • Ensuring the reception area is clean, tidy, and inviting at all times
  • Coordinating with Spa Therapists and other staff to ensure seamless service delivery
What We Are Looking For:

We are looking for someone with:

  • Strong interpersonal and communication skills
  • A genuine passion for health, wellness, and customer service
  • Excellent organizational skills and multitasking abilities
  • The ability to establish rapport, build trust, and demonstrate credibility
  • Ability to work flexible hours, including weekends and holidays
Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

We offer a range of benefits, including:

  • B-Fuelled - complimentary lunch or breakfast
  • Flexible schedule
  • 28 days annual leave increases with tenure
  • Free gym membership
  • Complimentary gym membership for another person (after 2 years service)
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20% ELEMIS Products
  • Discounted Meals and Beverages - 50% cafe/bar
  • Career & Personal Development training
  • Mental Health, Well-Being and EAP Services
  • Length of Service Awards
  • Staff Awards and Bonuses
  • Discounted entertainment and shopping