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Night Receptionist

2 months ago

Winchester, Hampshire, United Kingdom Norton Park Hotel, Spa & Manor House Full time

Job Summary:

We are seeking a highly skilled and customer-focused Night Receptionist to join our team at Norton Park Hotel, Spa & Manor House. As a Night Receptionist, you will be responsible for managing the reception during the night, ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  • Manage the reception desk during night shifts, greeting guests and handling check-ins and check-outs
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a friendly and professional manner
  • Work closely with the hotel team to ensure seamless operations and maintain high standards of guest satisfaction
  • Assist with administrative tasks, such as processing payments and handling guest requests

Requirements:

  • Ability to work independently with minimal supervision
  • Excellent communication and interpersonal skills
  • Passion for delivering exceptional customer service
  • Conflict resolution experience

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our Employee Assistance Program – Hospitality Action

About Us:

Norton Park Hotel, Spa & Manor House is a 4-star hotel located in a picturesque setting, offering a range of amenities and services to our guests. We are committed to providing exceptional customer service and creating a warm and welcoming atmosphere for all our guests.