Night Receptionist

3 weeks ago


Winchester, Hampshire, United Kingdom Norton Park Hotel, Spa & Manor House Full time

Unlock Your Potential as a Night Receptionist

We are seeking a highly motivated and customer-focused individual to join our team as a Night Receptionist at Norton Park Hotel, Spa & Manor House.

About the Role:

As a Night Receptionist, you will be responsible for managing the reception during the night, ensuring a warm and welcoming experience for our guests. This includes greeting guests upon arrival, administering check-ins and check-outs, and resolving any guest inquiries or complaints in a friendly and professional manner.

Key Responsibilities:

  1. Manage the reception during the night, ensuring a high level of customer service
  2. Administer check-ins and check-outs, ensuring accuracy and efficiency
  3. Resolve guest inquiries and complaints in a friendly and professional manner
  4. Work collaboratively with the hotel team to ensure seamless service delivery

What We Offer:

As a Night Receptionist at Norton Park Hotel, Spa & Manor House, you will enjoy a range of benefits, including:

  • Free health club membership (T&Cs apply)
  • Discounts across The QHotels Collection
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

Requirements:

To be successful as a Night Receptionist, you will need:

  • Ability to work with minimum supervision
  • Passion for delivering exceptional guest service
  • Courteous and pleasant attitude
  • Conflict resolution experience

Join Our Team:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we would love to hear from you. Please submit your application, and we will be in touch to discuss this exciting opportunity further.


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