Administrative Assistant

3 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full time
Job Summary

We are seeking a highly skilled and motivated Administrator to join our team at North Staffordshire Combined Healthcare Trust. As a key member of our administrative team, you will provide exceptional support to our clinicians and clients, ensuring seamless communication and efficient administrative processes.

Main Responsibilities
  • Provide first point of contact for clients, carers, and GPs, prioritizing urgent calls and responding to enquiries in a sensitive and professional manner.
  • Process high volumes of self-referrals over the telephone, ensuring accurate and timely completion of administrative tasks.
  • Coordinate assessment and treatment appointments on behalf of therapists, maintaining accurate records and communicating effectively with clients and referrers.
  • Support the clinical lead in monitoring and reporting on caseload activity, producing reports and documents from various software applications.
  • Plan and prioritize work to achieve targets, ensuring efficient use of time and resources.
  • Initiate and respond to correspondence, including emails and letters, maintaining a professional tone and style.
  • Obtain, organize, and monitor supplies in line with Trust policy, ensuring compliance with regulatory requirements.
  • Arrange and prepare for meetings, including minute-taking and preparation of routine documents.
About Us

As a Trust, we are committed to delivering high-quality care and promoting the wellbeing of our staff and clients. We pride ourselves on our inclusive and supportive team environment, offering a range of wellness opportunities and flexible working arrangements.

Person Specification
  • Good basic education, including English language proficiency.
  • Desirable qualifications: NVQ3, ECDL, RSAII.
  • Essential experience: working in a busy office environment, telephone contact with service users.

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