Senior Application

7 days ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time
About the Role

We are seeking a highly skilled and experienced Senior Application & Product Support Lead to join our Application and Product Team at Southern Housing. As a key member of our team, you will be responsible for leading the application support of a range of applications to ensure the team can support the entire business and all our critical applications.

Key Responsibilities
  • Provide operational and technical support to business users to ensure that business applications are available and accessible to defined SLAs.
  • Ensure that applications are maintained and kept up to date in line with organisational procedures and take ownership of corporate applications and ensure they continue to meet the business need.
  • Work closely with the Business Engagement Team to understand any emerging needs and help the business deploy new solutions on our estate.
  • Investigate and troubleshoot issues, tasks and other requests for support and determines appropriate actions to take.
  • Line manage and mentor Applications Product and Support Analysts.
Requirements
  • ITIL qualification or relevant experience (or a willingness to obtain qualification).
  • Knowledge and practical experience of: Cloud platforms, products and services and of supporting Microsoft Azure and Office 365 systems.
  • Customer and stakeholder management with a gift for engaging end users, and understanding the impact business systems have on end users.
  • Understanding of the human impact of cyber security, the controls required and user support required.
  • A continual improvement mindset, looking for opportunities to improve the capabilities of the organisation through better use of technology.
What We Offer
  • Pension.
  • Life assurance.
  • Healthcare cash plan.
  • Eyecare & dental.
  • Birthday leave.
  • Retailers discounts.
  • Cycle to work.
  • Buy & sell annual leave.
  • Season ticket loan.
  • In-house academy & career development.
  • Flexible working.


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