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Senior Application Support Analyst
2 months ago
We are seeking a highly skilled and experienced Senior Application Support Analyst to join our Application and Product Team at Southern Housing. As a key member of our team, you will be responsible for leading the application support of a range of applications to ensure the team can support the entire business and all our critical applications.
Key Responsibilities- Provide operational and technical support to business users to ensure that business applications are available and accessible to defined SLAs.
- Ensure that applications are maintained and kept up to date in line with organisational procedures and take ownership of corporate applications and ensure they continue to meet the business need.
- Work closely with the Business Engagement Team to understand any emerging needs and help the business deploy new solutions on our estate.
- Investigate and troubleshoot issues, tasks and other requests for support and determines appropriate actions to take.
- Line manage and mentor Applications Product and Support Analysts.
- ITIL qualification or relevant experience (or a willingness to obtain qualification).
- Knowledge and practical experience of: Cloud platforms, products and services and of supporting Microsoft Azure and Office 365 systems.
- Customer and stakeholder management with a gift for engaging end users, and understanding the impact business systems have on end users.
- Understanding of the human impact of cyber security, the controls required and user support required.
- A continual improvement mindset, looking for opportunities to improve the capabilities of the organisation through better use of technology.
- Pension.
- Life assurance.
- Healthcare cash plan.
- Eyecare & dental.
- Birthday leave.
- Retailers discounts.
- Cycle to work.
- Buy & sell annual leave.
- Season ticket loan.
- In-house academy & career development.
- Flexible working.
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
