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Ambulance Operations Director
2 months ago
We are seeking an experienced and skilled Operations Manager to join our team at St John Ambulance. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our ambulance services, managing our operational area and team to contribute to the overall Urgent & Emergency Care Business Plan.
Key Responsibilities- Leadership and Management: Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff.
- Operational Management: Ensure the delivery of effective patient-focused clinical services at all times, manage operational issues in accordance with the organisation's policies and procedures, and work closely with cross-functional peers to ensure our outputs can be met with a combined workforce and available resources.
- Performance Improvement: Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility, including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPIs.
- Reporting and Representation: Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements, and represent St John Ambulance at external stakeholder opportunities relative to the role and services.
- Performance Management: Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews, and team meetings take place regularly and with recorded outcomes and actions.
- Compassionate Leadership: Champion and exemplify compassionate leadership and St John values, engage, involve, and empower St John People in problem-solving and improving the organisation, and actively promote diversity and a variety of perspectives across the organisation.
St John Ambulance is a charity with a rich heritage and a long history of serving humanity. We are proud of our past and excited about creating a healthier, safer, more resilient future. We work at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.
