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HR Operations Coordinator

2 months ago

Leeds, Leeds, United Kingdom BURBERRY Full time
Job Title: HR Operations Coordinator

Burberry is a purpose-driven brand that believes in the power of imagination to push boundaries and open new possibilities. As an HR Operations Coordinator, you will play a key role in supporting our Arabic-speaking colleagues across Europe and the Middle East.

Job Purpose:

You will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers, and leavers, employee changes, offer drafting, and onboarding to absences.

Responsibilities:
  • Responsible for the majority of employee lifecycle HR administration, including contract generation, new hire input, contract changes, and leavers.
  • Resolve HR queries escalated via the HR Service Desk Team, including complex employee lifecycle, time to pay queries, and simple Employee Relations support.
  • Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support, considering internal policy and local employment legislation.
  • Create documentation in support of the disciplinary process.
  • Ensure colleague queries and tasks are resolved in a timely manner.
  • Utilize a continuous improvement mindset to innovate our working practices and enhance the support we offer to the business.
  • Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered.
  • Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience.
  • Support with simple reward administration during key annual activities.
  • Support the training and upskilling of the HR Service Desk Advisors.
  • Act as the escalation point for managers.
  • Support with ad-hoc projects and other duties where required.
Personal Profile:
  • Experience working in a HR service delivery/administration role.
  • Exceptional customer service skills and comfortable communicating across all levels of seniority.
  • Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel, etc).
  • Works well under pressure and with the ability to meet tight deadlines.
  • Strong attention to detail and accuracy.
  • Fluent in both English and Arabic (written and spoken).

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.