HR Operations Coordinator
2 weeks ago
About the Role
We are seeking an experienced HR Operations Coordinator to join our team in Leeds. As a key member of the HR team, you will be responsible for providing HR administration support for our Spanish-speaking colleagues across the Americas.
Key Responsibilities
- Manage the majority of employee lifecycle HR administration, including contract generation, new hire input, contract changes, and leavers.
- Resolve HR queries escalated via the HR Service Desk Team, including complex employee lifecycle, time to pay, and simple Employee Relations support.
- Work closely with Employee Relations and HR Business Partners to provide guidance and support on internal policy and local employment legislation.
- Create documentation in support of the disciplinary process.
- Ensure colleague queries and tasks are resolved in a timely manner.
- Utilize a continuous improvement mindset to innovate working practices and enhance customer service.
- Respond positively to escalations and complaints to ensure excellent customer service.
- Use HR data to identify emerging trends and opportunities to enhance service delivery and customer experience.
- Support with simple reward administration during key annual activities.
- Support the training and upskilling of the HR Service Desk Advisors.
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