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Automotive Service Director
2 months ago
Macklin Motors, a leading motor retailer in the UK, is seeking an experienced Service Manager to join their team at Nissan Glasgow Central. As a key member of the management team, you will be responsible for overseeing the service operations and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Lead and manage a team of service advisors and technicians to deliver high-quality service and repair work.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Monitor and control service department budgets, ensuring efficient use of resources and minimizing costs.
- Collaborate with the sales team to promote and sell service packages and maintenance plans.
- Stay up-to-date with industry developments, best practices, and manufacturer requirements to ensure compliance and excellence.
Requirements:
- Proven experience as a Service Manager or in a similar role in the automotive industry.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to analyze data, identify trends, and make informed decisions to drive business growth.
- Knowledge of industry-standard software and systems, including CRM and inventory management.
