Vehicle Operations Specialist

4 weeks ago

Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time
About this Opportunity

We are seeking a highly motivated and organized individual to join our Vehicle Operations team as a Case Handler. The successful candidate will be responsible for daily operational delivery of Rental, Stop Gap, and MOT processes, supporting the wider Vehicle Operations team in delivering targets.

Key Responsibilities:
  • Assist the Vehicle Operations Executive with Stopgap and Daily Rental interactions with drivers, placing rental bookings and handling the rental length, including off-hire of bookings as required.
  • Interact with Maintenance Controllers to supervise, review, and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
  • Responsible for supplying to Vehicle Operations delivery and achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
  • Ensure all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufacturers.
  • Build and maintain relationships with internal/external customers and suppliers, leveraging these relationships to ensure an optimized level of service delivery and cost reduction.
  • Manage internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organizations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future.

We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained, and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices, and over 1000 cars to choose from all by leading manufacturers.

What you'll need
  • Manages self with strong interpersonal and time management skills, but also able to work as part of a team.
  • Self-motivated and eager to provide excellent customer service to internal and external customers.
  • High attention to detail, including numeric proficiency.
  • Excellent verbal and written communication skills in a thoughtful and professional telephone manner.
  • Able to be confident in handling conflict.
  • Ability to work well under time restrictions.
About working for us

Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 22 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

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