Automotive Service Consultant
3 weeks ago
Job Overview
We are seeking a dedicated Customer Service Specialist to join our esteemed automotive dealership. The role involves working Monday to Friday, with occasional Saturday shifts as part of a team effort.
The position offers a competitive base salary of up to £29,000, complemented by a bonus structure that can elevate total earnings to approximately £36,000.
As a vital member of our team, you will excel in providing exceptional customer service in a fast-paced environment. Your responsibilities will include managing the department's workflow, achieving and surpassing targets, and promoting our comprehensive range of services.
Key Responsibilities
- Scheduling customer vehicles for maintenance and repairs while coordinating with the workshop team to manage workload effectively.
- Welcoming customers upon arrival and ensuring a smooth service experience from vehicle drop-off to handover.
- Keeping customers informed about their vehicle's status, authorizing additional services, and conducting follow-up communications.
- Collaborating with the Workshop, Parts, and Sales departments to guarantee timely vehicle readiness.
Candidate Profile
- A genuine passion for delivering outstanding customer service and the ability to quickly build rapport with clients.
- A polished and professional individual with the drive and determination to succeed.
- Previous experience in a customer-facing role, ideally with a focus on achieving customer satisfaction and sales goals.
- Strong organizational and administrative skills; familiarity with dealer management systems is a plus but not mandatory.
- Experience in the automotive sector is preferred, though comprehensive training will be provided.
What We Provide
- 25 days of annual leave plus public holidays.
- Company pension scheme.
- Wellness initiatives.
- Sick leave benefits.
- Group life insurance coverage.
- Employee discounts on vehicle servicing.
- Exclusive discounts through Listers Benefits on various retailers, dining, entertainment, and travel.
- Incentives for long service and loyalty.
- Employee referral program.
- Opportunities for in-house, manufacturer, and professional training.
- Complimentary on-site parking.
- Company-sponsored events.
Why Choose Listers?
Established in 1979, Listers Group is recognized as one of the largest family-owned automotive retail groups in the UK. Our success is attributed to our exceptional team, representing some of the world's most prestigious automotive brands across various regions. We are committed to supporting our employees in all aspects of their careers, so if you are interested in a fulfilling role within the automotive industry, we encourage you to consider this opportunity.
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