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Automotive Service Consultant

2 months ago


Lincoln, Lincolnshire, United Kingdom Evans Halshaw Full time

Job Summary:

Evans Halshaw is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers' vehicles are serviced and repaired to the highest standards, and promoting our services and products to maximize sales.

Key Responsibilities:

  • Provide estimates for work and book in service and repair work for our customers' vehicles
  • Advise customers on recommended courses of action and accurately invoice for any work carried out
  • Keep customers fully informed of all available extras, accessories, and value products, while maximizing the opportunity to upsell

Requirements:

  • Background in customer service and an interest in the automotive industry
  • Flawless organizational skills and confidence with using computer systems
  • Experience of sales, with the ability to maintain customer service levels while meeting KPIs and deadlines in a fast-paced environment
  • Dedication to providing an exceptional service, with a passion for making our customers happy

About Us:

Evans Halshaw is a leading volume automotive retailer, dedicated to providing a personalized, value service for our customers. We are committed to forging long-lasting customer relationships and delivering an exceptional customer experience.

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including pension, critical illness pay, life assurance, and 23 days holiday
  • Exclusive company discounts on used car purchases, leasing deals, and aftersales services