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Welfare Support Officer

2 months ago

Inverness, Highland, United Kingdom Mears Full time

About the Role

We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months and some families will move to these homes, some will move to other dispersed accommodation throughout the UK.

Key Responsibilities

  • Ensure service users are supported, including any safeguarding and welfare issues you identify.
  • Provide practical and emotional support to service users.
  • Monitor service users' wellbeing and support needs.
  • Ensure all records are updated and accurate for audit purposes.

Requirements

  • Experience of working with vulnerable and diverse client groups is essential.
  • Experience and understanding of safeguarding is essential.
  • Ability to identify individuals and family need and recognise the required support packages to maintain independence.
  • Experience working with mental health and or challenging behaviour is essential.
  • Ability to communicate effectively with colleagues, local authorities, and service users.
  • Experience with record keeping and creating risk assessments.
  • Ability to work under own initiative.
  • Resilient.
  • Supportive, trustworthy, a good listener, approachable, and empathetic to others.
  • Full UK driving license.

Benefits

  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day.
  • Volunteering Leave.
  • Staff perks with Mears Rewards.
  • Family friendly policies.
  • Choice of company car or car allowance.
  • Access to EAP Counselling sessions.