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Customer Experience Expert

2 months ago

Belfast, United Kingdom Rituals Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Rituals Expert. As a key member of our in-store team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities

  • Provide personalized product recommendations to customers and ensure a seamless shopping experience.
  • Work closely with the store management team to achieve sales targets and implement visual merchandising standards.
  • Mentor and support junior team members to develop their skills and knowledge.
  • Maintain a high level of product knowledge and stay up-to-date with new product launches and promotions.

Requirements

  • At least 1 year of experience in a sales or customer-facing role.
  • Strong motivation to reach performance targets and drive sales growth.
  • Excellent customer service skills and a customer-centric approach.
  • Ability to work effectively in a team environment and provide support to colleagues.
  • Eye for detail and ability to maintain a high level of organization and structure.

What We Offer

  • A competitive salary and performance-related bonus.
  • Quarterly product allocation and 30% discount on our products.
  • Opportunities for continuous development and training to enhance your skills and knowledge.

About Us

Rituals is a luxury retail brand that values diversity and inclusion. We strive to create an inclusive culture that encourages and supports the diverse voices of our employees. Our goal is to provide exceptional customer experiences and drive business growth through innovation and teamwork.