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Customer Service Representative

2 months ago

Plymouth, Plymouth, United Kingdom DK Recruitment Full time

Job Overview

About DK Recruitment

DK Recruitment is a leading provider of recruitment services, and we are currently seeking a highly skilled and experienced Customer Service Representative to join our team.

Key Responsibilities

  • Respond to Incoming Calls
    • Answer incoming calls from tenants and clients in a prompt and professional manner.
  • Record Maintenance Requests
    • Accurately record detailed information about maintenance requests into our system.
  • Prioritize Maintenance Tasks
    • Assess the urgency of maintenance issues and prioritize accordingly.
  • Coordinate with Maintenance Technicians
    • Coordinate with maintenance technicians to schedule repairs and maintenance tasks.
  • Provide Excellent Customer Service
    • Provide excellent customer service and keep tenants informed about the status of their maintenance requests.
  • Follow-up with Tenants
    • Follow up with tenants to ensure their satisfaction with completed maintenance work.

Requirements

  • Excellent Communication Skills
    • Excellent communication skills, both verbal and written.
  • Customer Service Experience
    • Previous experience in a customer service or call handling role preferred.
  • Organisational Skills
    • Ability to remain calm and composed under pressure.
  • Technical Skills
    • Strong organisational skills and attention to detail.
  • Computer Literacy
    • Proficiency in using computer systems and software for data entry and communication.
  • Knowledge of Property Maintenance
    • Knowledge of property maintenance processes and terminology is advantageous but not essential.

Job Type

Full-time, Permanent

Salary

£24,000.00 per year