Sales Support Coordinator

Position Overview:

Sales Support / CRM Systems / Sales Operations / Administrative Expertise / Client Assistance / Sales Data Oversight

SmartPro is collaborating with a reputable organization seeking a Sales Support Coordinator. This position is office-based and reports directly to the Sales Support Manager.

Working Hours: 8:30 AM – 4:30 PM or as otherwise arranged.

Key Responsibilities:

• Engage with customers regarding inquiries related to supply and delivery.
• Address feedback concerning daily orders and order-related issues such as shortages and mis-deliveries.
• Provide customers with updates on order statuses and resolve any issues.
• Handle ad hoc customer requests related to supply and delivery.
• Assist in managing inventory levels for components supplied by customers.
• Collaborate with the supply chain team to effectively meet customer demands.
• Coordinate with various departments to fulfill customer requirements.
• Discuss stock availability and prioritize production and packing schedules.
• Review customer forecasts and communicate any changes or inquiries.
• Analyze sales data, identifying and responding to trends in sales performance.
• Perform data entry tasks.
• Oversee project management for new product introductions, product discontinuations, and other product modifications, ensuring effective communication of stock positions to customers and internal teams.
• Monitor inventory levels and take necessary actions for any stock issues related to expiration dates.
• Initiate regular discussions with customers to assess performance and explore improvement opportunities.
• Provide administrative support as needed.

If you possess a keen eye for detail and a strong commitment to enhancing sales operations, we encourage you to consider this opportunity.

Sales Support / CRM Systems / Sales Operations / Administrative Expertise / Client Assistance / Sales Data Oversight