Chief Business Assurance Officer

1 month ago

London, Greater London, United Kingdom Howden Group Holdings Full time

About Us

Howden is a dynamic collective of skilled and enthusiastic professionals from around the globe. We have consistently challenged the norms of the insurance industry. Our unity is driven by a shared passion and an entrepreneurial mindset, with a workforce of 15,000 individuals across more than 100 countries.

Our employees are our most valuable asset and the foundation of our unique identity; our inclusive culture, the exceptional service we provide to our clients, and our ongoing growth stem from our commitment to a people-first philosophy. Individual success is not our focus; we thrive as a team, leveraging our diverse skills and experiences to create meaningful impact. This is the essence of Howden.

Why Choose Howden?

We have a long-standing tradition of being employee-owned, fueled by an entrepreneurial spirit. From our inception, we have prioritized hiring talented individuals and empowering them to make significant contributions to the company while fostering fulfilling career paths. In essence, we recruit specialists and equip them with the resources necessary to enhance client outcomes. This commitment has been unwavering.

People are drawn to Howden for various reasons, but they remain for a singular one: our culture. It distinguishes us and is the reason our employees have consistently turned down external opportunities. Regardless of your priorities—work/life balance, career advancement, sustainability, or community involvement—you will find a community of like-minded individuals driving change at Howden.

Howden UK&I Retail acknowledges that attracting and retaining top talent is crucial for our ongoing success and that of the broader Group. Therefore, we aim to engage individuals of the highest caliber through a recruitment process that is equitable and aligned with our commercial objectives.

In light of recent high-tempo integration efforts, we are focused on reinforcing consistent policies and practices to ensure we deliver optimal client service efficiently while meeting regulatory standards. The Business Assurance (BA) sector is central to this initiative, and we seek a Head of Business Assurance to refine our strategies, establish a robust framework, and implement consistent procedures alongside comprehensive reporting and trend analysis to enhance awareness and foster continuous improvement.

Key Responsibilities

  • Develop and oversee the file review and call monitoring strategy, including question sets, sampling, selection, post-review analysis/reporting, and subsequent training/action to uphold the highest standards; provide detailed reports on audited areas, potential risks, and improvement recommendations.
  • Manage forecasting reviews and associated resources while addressing specific emerging needs.
  • Continuously evaluate the BA process, propose enhancements, and drive implementation.
  • Share and promote best practices across the organization.
  • Identify and report on subpar practices, sharing recurring issues with all staff.
  • Provide coaching to staff as needed, in collaboration with line managers.
  • Act as a liaison across all Retail divisions regarding BA matters.
  • Oversee assigned projects and contribute to additional projects as necessary.
  • Support the BA Framework to provide risk-based assurance to Governance Committees regarding compliance with regulatory expectations and internal standards.
  • Address queries raised by the Business.
  • Review and assist with Near Misses.
  • Offer advice and recommendations on risk mitigation strategies.
  • Prepare and distribute reports/committee packs that capture key information, highlight risks, priorities, recommendations, and present findings to senior management teams.
  • Collaborate with other teams within the Business to ensure that corrective actions are implemented and monitored. Track identified actions and periodically assess progress.
  • Provide updates on the status of remedial action plans to facilitate decision-making and action.
  • Stay informed of all regulatory and legal changes that impact the role.
  • Ensure that up-to-date records are maintained on business systems at all times.
  • Respond appropriately to urgent issues as they arise.
Knowledge and Experience:
  • Strong commercial awareness and focus on the application of regulations within the insurance broking sector.
  • Comprehensive knowledge of relevant legislation and regulations.
  • In-depth understanding of insurance principles, products, and services.
  • Experience in compliance, monitoring, or audit environments is preferred.
Skills and Attributes:
  • Self-motivated with a strong desire for personal and professional growth.
  • Excellent written and verbal communication skills.
  • Strong analytical, problem-solving, and project management capabilities.
  • Consultative approach, proactively sharing effective practices with others across Retail.
  • Influencing skills to secure buy-in for recommendations and business benefits.
  • Active listening skills.
  • Effective planning, organization, delivery, and time management abilities.
  • Able to prioritize tasks effectively.
  • Conflict resolution skills.
Qualifications:
  • Cert CII qualification (or willingness to pursue).
Who We Seek

At Howden, we embrace diversity—there is no singular 'Howden personality type.' We are in search of individuals who align with our core values:
  • Our achievements stem from those courageous enough to innovate.
  • We support one another in both everyday moments and significant challenges.
  • We are committed to making a positive impact, both professionally and personally.
What We Offer

A career defined by you.

Our success is rooted in empowering our people to make an impact in areas they are passionate about: personal development, community service, and charitable fundraising, or creating innovative insurance solutions that address society's most pressing challenges.

We recognize that the separation between home and work is increasingly blurred. When you are happy and healthy at home, you are more likely to be fulfilled at work—and vice versa. Therefore, we strive to support our employees in all aspects of their lives.

Diversity and Inclusion

At Howden, we view our people as our primary competitive advantage, treating colleagues, candidates, clients, and business partners with equality, fairness, and respect—regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our Commitment to Sustainability

We are dedicated to an ongoing journey toward becoming a more sustainable organization. This commitment encompasses caring for our people and the world we inhabit, conducting responsible business, and making a positive impact wherever possible.

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