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Customer Solutions and Sales Professional
2 months ago
Job Summary:
We are seeking a highly skilled Customer Solutions and Sales Professional to join our team at Elizabeth Michael Associates. As a key member of our sales team, you will play a crucial role in ensuring client satisfaction and engagement.
Key Responsibilities:
- Handling customer inquiries, addressing any queries, and resolving issues to provide an end-to-end solution.
- Actively reaching out to clients through outbound calls to understand their needs and uncover sales opportunities.
- Utilizing a consultative selling approach to evaluate customer needs and book internal appointments for tailored product demonstrations.
- Delivering expert guidance and personalized recommendations to help clients make informed decisions.
- Managing inbound calls efficiently, directing clients to relevant departments, and ensuring a seamless customer experience.
- Maximizing revenue through upselling and cross-selling, promoting additional services and solutions that align with client needs.
- Building and maintaining strong relationships with both new and existing clients to foster loyalty and repeat business.
- Accurately updating the internal database with client information while adhering to compliance regulations.
- Consistently hitting and surpassing sales targets, achieving both individual and team KPIs to drive business growth.
Requirements:
- Excellent communication skills
- Good attention to detail
- Ability to work as an individual and part of a team
- Supporting staff around you
- Good IT skills
