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Telecommunications Specialist
2 months ago
Job Opportunity
We are 4Com, a leading provider of innovative telephony solutions, specializing in the development, deployment, and support of our proprietary HiHi phone system for small to medium-sized businesses. We pride ourselves on delivering cutting-edge communication solutions and acting as a one-stop shop for all business communication needs.
We are seeking an experienced and highly skilled Senior VOIP Engineer to join our Customer Support Team where you will be required to leverage your deep understanding of VOIP systems, computer networking, and exceptional customer service skills to diagnose and resolve complex technical faults through direct customer contact. You may also be required to travel to customer sites as needed to achieve full resolution of issues.
Key Responsibilities
- Providing advanced technical support for HiHi VOIP telephone systems.
- Resolving complex customer issues related to telephony, networking, and internal systems.
- Performing diagnostics and monitoring of broadband connectivity issues.
- Documenting customer interactions, system changes, and troubleshooting steps in Dynamics 365 CRM.
- Assisting in writing or validating any new technical documentation, processes, and products, ensuring they are embedded and functioning.
- Explaining technical concepts to non-technical customers in an understandable manner, and handling customer complaints and escalations professionally and effectively.
Requirements
- Understanding of SIP and RTP/RTCP protocols, including SIP trunking.
- Experience deploying, configuring, and supporting telephony hardware (IP phones, ATA, headsets, DECT, access control systems).
- In-depth knowledge of TCP/IP, DHCP, DNS, and other fundamental networking principles.
- Understanding of broadband connectivity options (FTTC, FTTP, Ethernet, satellite) and is skilled in broadband diagnostics and monitoring (SNR, latency, packet loss).
- A full clean UK Driving Licence.
Benefits
- Competitive salary of up to £45,000 per annum DOE.
- An exciting role for personal and professional development.
- 24 days holiday + bank holidays. (Increasing by 1 day each year)
- Refer a friend scheme.
- Vodafone Advantage Discount.
- Discounted Gym Membership.
- Employee Assistance Programme.
- Private Health Insurance after 1 year of service.
- Company pension.
