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Client Support Specialist
2 months ago
We are seeking a highly motivated and customer-focused Client Support Executive to join our team at Car Benefit Solutions. As a key member of our sales-oriented and customer-centric environment, you will play a vital role in delivering high-quality service to our clients and driving business growth in the automotive division.
Key Responsibilities- Manage key customer relationships to make them ambassadors and promoters of CBS and its products.
- Provide direction and support to customers to manage their CBS schemes effectively throughout the quote, order, and delivery process.
- Administer quotations, demonstrating attention to detail and adhering to specific processes required for each client.
- Meet agreed Service Level Agreements (SLAs), ensuring accountability at all stages of the process within required timescales and delivering actions to a high standard.
- Communicate with customers at the end of contract to encourage renewal of their scheme vehicles.
- Undertake essential administrative activities for new and existing customers.
- Collaborate and support team members as required to achieve department and business objectives.
- Represent CBS in a professional and positive manner, displaying pride in our products and services and aligning all actions and behaviours to the Core Values.
- 5 GCSEs grades A-C, including English and Mathematics.
- Strong communication and interpersonal skills.
- Strong IT skills, including MS Office and internal software.
- Strong numeracy skills.
- Attention to detail and methodical problem-solving skills.
- The ability to analyse and research information.
- A proven track record in developing external client relationships and delivering excellent service.
- Ability to manage and prioritise own workload through effective organisation skills.
- Ability to work well in a team and take initiative.
- Professional approach to all endeavours.
- Results-oriented with a drive to achieve individual and team-based targets.
- Flexibility and adaptability in work approach.
- A self-motivated and driven achiever.
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement, and enjoyment.
We offer a competitive salary of £25,000 per annum, plus a £3,663 bonus incentive (split quarterly). The working hours are 35 hours per week, from Monday to Friday, with a hybrid working arrangement of 3 days in the office and 2 days working from home. As part of our comprehensive induction plan, the expectation of office attendance in the first month will be greater.
