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Application Support Specialist
2 months ago
Vix Technology is a leading provider of innovative solutions for the transportation industry, specializing in intelligent transportation systems, automated fare collection, and transit analytics. With a global presence in over 200 cities, Vix is committed to making public transportation more accessible and cost-effective for all.
Our cutting-edge solutions support Mobility as a Service (MaaS) by providing multi-modal, multi-operator EMV and account-based solutions globally. In the UK, we partner with transport operators and local authorities to deliver critical solutions for passenger information, fare collection, revenue protection, and fleet management.
Job SummaryWe are seeking a highly skilled Application Support Engineer to join our innovative team supporting the Central Booking Engine (CBE). As an Application Support Engineer at Vix, you will play a vital role in supporting and developing applications that shape the future of our industry.
Key Responsibilities- Investigate, own, and resolve incidents in accordance with ITIL processes
- Assist the Team Leader with internal/external communications on incident progress, with clear understanding of risk and impact to customer and other stakeholders
- Build and maintain internal knowledge base to facilitate knowledge transfer across support department
- Collaborate in the development, maintenance, and support of cutting-edge applications
- Provide technical expertise to troubleshoot and resolve issues
- Implement and optimize applications for high performance
- Work closely with cross-functional teams to ensure the seamless deployment of solutions
- Actively participate in the innovation and improvement of our applications
- Stay up-to-date with the latest technology trends and share knowledge within the team
- A strong foundation in application support with experience in a similar environment
- Experience of working within an ITIL framework to investigate and resolve incidents
- Build and maintain internal knowledge base to facilitate knowledge transfer across the support department
- Foster a culture of delivering high levels of customer satisfaction
- Potential to attend customer review meetings as required
- Experience with Splunk / Kibana or similar application monitoring tools
- Experience using SOAP UI
- Knowledge of SQL and experience in database management
- Strong problem-solving skills with the ability to work in a collaborative environment
- A proactive approach to identifying and resolving technical challenges
- Effective time management skills for efficient prioritisation
- Strong communication skills to convey technical concepts to both technical and non-technical stakeholders
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- ITIL Foundation or Interest in obtaining an ITIL Foundation qualification
- Knowledge of cloud platforms like AWS
- Knowledge of working with a variety of operating systems, including Windows, Linux, and Unix.
- Familiarity with a development language such as C# or Python
- Passion for Innovation: An enthusiastic and forward-thinking attitude toward application support and continuous improvement.
- Adaptability: Willingness to work across different technology and changing client requirements.
- Results-Oriented: A drive to meet and exceed goals and consistently seek improvement.
- Team Player: Strong teamwork and collaboration skills to work effectively with colleagues and clients across multiple teams.
- Dedication: A commitment to going the extra mile when necessary, including working beyond standard business hours to meet contractual requirements or project deadlines.
- Effective Communication: Ability to communicate clearly and effectively to ensure information is conveyed comprehensively.
- Problem-Solving Mindset: The capability to identify when to work independently and when to escalate issues with a proactive approach to overcoming technical challenges.
