Operations Supervisor

4 weeks ago


York, United Kingdom SSP Careers Full time

Duty Manager Position Overview

Compensation: £12.38 per hour

Work Schedule: Full-time, shifts scheduled between 6am and 8pm, including weekends.

  • Applicants must be at least 18 years old to fulfill certain responsibilities and handle alcohol.

If you have a passion for culinary experiences and travel, this is the ideal opportunity for you. We are recognized as the global leaders in food travel, offering a diverse range of delicious options for every traveler. Whether you are on a flight, a train, or just passing through, we provide top-notch food and beverage selections.

Our partnerships include over 500 brands, featuring our own concepts such as Upper Crust, Millie's Cookies, Café Local, and Beer House, alongside renowned franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

As a valued Duty Manager (Team Leader), you will face exciting challenges daily in a vibrant environment. Your role will embody exceptional customer service, where your dedication to excellence aligns with our mission to surpass expectations. You will foster innovation and teamwork while making a significant impact.

BENEFITS OF WORKING WITH SSP AS A DUTY MANAGER (TEAM LEADER):

At SSP, we offer more than just employment; we provide enriching career paths with numerous advantages:

  • 75% discount on meals during your shifts.
  • Employee Discounts: Up to 50% off at various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount available across our Catering, Whistlestop, and Urban Express units. (Terms and Conditions apply)
  • Comprehensive App: Access shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family.
  • Flexible Scheduling: We promote work-life balance to accommodate different lifestyles.
  • Continuous Development: Participate in award-winning training, apprenticeships, and development programs to enhance your skills and advance your career through our Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust services, flexible working arrangements, and extensive family-friendly leave options.
  • Diversity and Inclusion: We celebrate diversity at SSP and offer various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability initiatives.
  • Engaging Activities: Participate in events like Barista Competitions, Millie's Cookies Ice off Challenge, and Superstars Recognition.
  • Financial Benefits: Pension plans, life assurance, share incentive schemes, cycle-to-work options, competitive pay rates, and more.

KEY RESPONSIBILITIES OF A DUTY MANAGER (TEAM LEADER):

  • Possess at least 1 year of supervisory experience in a hospitality or retail setting.
  • Ensure a clean and inviting atmosphere that exceeds customer expectations, consistently striving for service improvement.
  • Support and guide colleagues, maintaining a safe working and dining environment while being the primary resource for daily inquiries.
  • Oversee team operations, including the unit's opening and closing, ensuring adherence to operational standards and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining processes.
  • Acknowledge and celebrate outstanding service within the team, leading by example and fostering inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make informed decisions to ensure team success and deliver exceptional customer service.

Are you ready to make a difference at SSP? Apply now to embark on a rewarding journey as a Duty Manager.

SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.


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