Customer Service Representative
1 month ago
Customer Service Advisor
Edinburgh (Hybrid)
About the Role
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Landmark Information. As a key member of our operations team, you will be responsible for delivering exceptional customer service and playing a vital role in shaping the overall success of our business.
Key Responsibilities
- Provide high-quality customer service and support to internal and external customers
- Identify and take ownership of opportunities for improvement to our processes and procedures
- Collaborate with teams to clarify facts, exchange information, and resolve enquiries and issues
- Support the wider teams to ensure performance standards and business objectives are met
- Build long-lasting professional relationships with customers and colleagues
- Provide and undertake training to develop skills and knowledge
About You
To be successful in this role, you will be someone who is passionate about delivering exceptional customer service and has a strong emphasis on results. You will also have excellent communication skills, both written and verbal, and be able to work in a team and independently. If you are a driven and innovative individual who is looking for a new challenge, we would love to hear from you.
What We Offer
We offer a range of benefits to support your well-being and career growth, including:
- Competitive salary
- Generous holiday allowance
- Annual lifestyle allowance
- Pension scheme
- Private health insurance
- Group income protection scheme
- Charitable fundraising
- Cycle to work and gym flex schemes
- Internal coaching and mentoring
- Training and career progression
- Family-friendly policies
- Free parking
Why Join Us?
At Landmark Information, we value bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services. We take pride in coming together to achieve great things and offer a range of benefits to support your well-being and career growth.
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