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Field Service Engineer Installation/Service

2 months ago

Ashford, Kent, United Kingdom Netomnia Full time
Job Title: Field Service Engineer Installation/Service

At Netomnia, we are seeking a highly skilled Field Service Engineer Installation/Service to join our team. As a Field Service Engineer Installation/Service, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Install and service fibre cable to build specification and Openreach Pia policy.
  • Splice fibre within Netomnia Fibre Network to the highest standard.
  • Manage tools issued and vehicle assigned to you as per our vehicle policy.
  • Complete service works within an agreed SLA (24hrs).
  • Follow service procedures, splice fibre, and test at multiple points throughout the service visit.
Requirements:
  • Experience working in a similar role, working on or on behalf of the Openreach Network.
  • Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
  • Demonstrable experience and a proven track record working in a networking engineering environment.
  • Physical fitness for manual handling tasks.
  • Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
  • Must hold a full UK driving Licence for minimum 12 months.
  • IPAF 1b, NRSWA unit 2, Splicing and testing.
  • Have telecommunications experience or transferable skills.
What We Offer:
  • 25 days holiday plus bank holidays.
  • Pension scheme that matches your contribution up to 8%.
  • Phone allowance.
  • Health care cash plan.
  • Cycle to work.
  • Employee assistance programme.
  • PPE and Uniform provided.
  • Discounted Gym memberships.
  • Retail offers – discounts from recognisable brands.
  • Company Events.
  • Free YouFibre broadband if you are within our area, plus friends & family discount.
  • Life assurance giving you cover of 4 times your basic salary.
  • Colleague referral scheme of £500.
  • Continuous development and long-term career prospects.