Medical Office Coordinator

2 days ago


Buckhurst Hill, Essex, United Kingdom Primary Care Careers Full time
About the Role

Primary Care Careers is seeking an experienced and capable medical receptionist to join our team on a full-time basis for 37.5 hours per week. This role plays a pivotal part in the experience of patients at our practice, helping them access the right services and dealing with their queries face-to-face, online, and by telephone.

Main Responsibilities
  • Greet and direct all patients.
  • Make appointments.
  • Answer queries and complaints from patients and outside agencies, signposting to the appropriate staff member as necessary.
  • Accept, issue, and hand out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advise patients of practice procedures.
  • Register new patients.
  • Accurately maintain patient database and records, photocopy, file, and scan.
  • Support the team from time to time with referrals.
  • Read-code documents on the clinical system.
About the Ideal Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

  • Ability to work in a polite, confidential, and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
About Us

At Primary Care Careers, we have a commitment to quality patient care. We are a small practice with an exceptional reputation for delivering high-quality services. We offer a range of benefits, including:

  • NHS Pension Scheme which is a defined benefits scheme - 21% employer contribution.
  • Proper Pay - Living Wage Foundation Accredited.
  • Eye-care vouchers.
  • Annual Leave: 33 days FTE (inclusive of public holidays).
  • Company sick pay.
  • Training, skills development, & progression opportunities.

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