Current jobs related to Real Time Performance Analyst - StokeonTrent, Stoke-on-Trent - Vodafone

  • Business Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Manage Jobs(WMJobs) Full time

    Job Title: Business Analyst - Housing PerformanceWe are seeking a highly skilled Business Analyst to join our Housing Performance team. As a Business Analyst, you will play a key role in supporting our housing performance and compliance function within the Regulatory and Strategic Services Team.About the Role:Support the Compliance Co-ordinator and...

  • Cybersecurity Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Title: Cybersecurity AnalystWe are seeking a highly skilled Cybersecurity Analyst to join our team at SecureCloud+. As a Cybersecurity Analyst, you will play a critical role in monitoring, detecting, and responding to security incidents, ensuring the security and integrity of our clients' IT infrastructure.Key Responsibilities:Monitor security alerts and...

  • Cybersecurity Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Title: Cybersecurity AnalystWe are seeking a highly skilled Cybersecurity Analyst to join our team at SecureCloud+. As a Cybersecurity Analyst, you will play a critical role in monitoring, detecting, and responding to security incidents, ensuring the security and integrity of our clients' IT infrastructure.Key Responsibilities:Monitor security alerts and...

  • Financial Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom GB Recruitment (England, Scotland, Wales) Full time

    Finance Analyst Job DescriptionGB Recruitment is seeking a skilled Finance Analyst to join our team in Stoke on Trent. As a Finance Analyst, you will play a vital role in our Finance function, performing all accounting processes for our operations.Key Responsibilities:Perform month-end accounting processes, reconciliations, and fixed assets accounting,...

  • Financial Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom GB Recruitment (England, Scotland, Wales) Full time

    Finance Analyst Job DescriptionGB Recruitment is seeking a skilled Finance Analyst to join our team in Stoke on Trent. As a Finance Analyst, you will play a vital role in our Finance function, performing all accounting processes for our operations.Key Responsibilities:Perform month-end accounting processes, reconciliations, and fixed assets accounting,...

  • Financial Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom GB Recruitment (England, Scotland, Wales) Full time

    Finance Analyst Job DescriptionGB Recruitment is seeking a skilled Finance Analyst to join our team in Stoke on Trent. As a key member of our Finance function, you will play a vital role in performing all accounting processes for our operations.Key Responsibilities:Perform month-end accounting processes, reconciliations, and fixed assets accounting, ensuring...

  • Strategic Financial Analyst

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom LHH Recruitment Solutions Full time

    Job Title: FP&A AnalystLocation: RemoteContract Details: Permanent, Full TimeSalary: £45,000 - £52,000 per annumAbout Our Client:LHH Recruitment Solutions is seeking a highly skilled FP&A Analyst to join their Business planning, analysis, and decision support team. This team plays a pivotal role in leveraging financial data to drive strategic business...

  • Senior Financial Analyst

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom fish4.co - Jobboard Full time

    We are seeking a highly skilled Senior Financial Analyst to join our dynamic team in Stoke-on-Trent. As a Senior Financial Analyst, you will play a pivotal role in shaping the financial future of our organisation, while enjoying the flexibility of hybrid working.About the Role:As a Senior Financial Analyst, you will be an integral part of the finance team,...

  • Agile Test Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    UAT Test Analyst Job DescriptionJob Title: UAT Test AnalystLocation: Wolverhampton PlantJob Type: ContractIndustry: Manufacturing EngineeringJob Description:We are seeking a highly skilled UAT Test Analyst to join our dynamic team at the Wolverhampton Plant. As a UAT Test Analyst, you will play a crucial role in ensuring the quality and integrity of our...

  • Agile Test Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    UAT Test Analyst Job DescriptionJob Title: UAT Test AnalystLocation: Wolverhampton PlantJob Type: ContractIndustry: Manufacturing EngineeringJob Description:We are seeking a highly skilled UAT Test Analyst to join our dynamic team at the Wolverhampton Plant. As a UAT Test Analyst, you will play a crucial role in ensuring the quality and integrity of our...

  • Business Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Manage Jobs(WMJobs) Full time

    Housing, Regeneration and Operations (HRO)This is an exciting time of change in our Housing Service at Stoke-on-Trent City Council, and we are seeking a Data Analyst to support our housing performance and compliance function within the Regulatory and Strategic Services Team.This is an important role in ensuring compliance with the new regulatory standards...

  • Business Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Manage Jobs(WMJobs) Full time

    Housing, Regeneration and Operations (HRO)This is an exciting time of change in our Housing Service at Stoke-on-Trent City Council, and we are seeking a Data Analyst to support our housing performance and compliance function within the Regulatory and Strategic Services Team.This is an important role in ensuring compliance with the new regulatory standards...

  • Commercial Finance Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sharpsmart Full time

    {"title": "Commercial Finance Analyst", "description": "Join Our Commercial Finance TeamAt Sharpsmart, we are seeking a talented Commercial Finance Analyst to join our team. As a key member of our Commercial Finance team, you will play a crucial role in supporting commercial decision-making through financial analysis and providing recommendations to senior...

  • Commercial Finance Analyst

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sharpsmart Full time

    {"title": "Commercial Finance Analyst", "description": "Join Our Commercial Finance TeamAt Sharpsmart, we are seeking a talented Commercial Finance Analyst to join our team. As a key member of our Commercial Finance team, you will play a crucial role in supporting commercial decision-making through financial analysis and providing recommendations to senior...

  • Senior Financial Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom LHH Recruitment Solutions Full time

    Job Title: FP&A AnalystLocation: StokeContract Details: Permanent, Full TimeSalary: £45,000 - £52,000 per annumAbout Our Client:Our client, a leading organisation in their industry, is seeking a Senior Financial Analyst to join their Business planning, analysis, and decision support team. This team plays a pivotal role in leveraging financial data to drive...

  • Business Intelligence Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Job Title: Business Intelligence AnalystWe are seeking a skilled Business Intelligence Analyst to join our team at Stoke-on-Trent City Council. As a key member of our Regulatory and Strategic Services Team, you will play a crucial role in supporting our housing performance and compliance function.Key Responsibilities:Collaborate with our housing service...

  • Financial Analyst

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sharpsmart Full time

    Commercial Finance Analyst RoleOur Commercial Finance team is seeking a talented Junior Commercial Finance Analyst to join our team. As a key member of our finance team, you will play a crucial role in supporting commercial decision-making through financial analysis and data-driven insights.The ideal candidate will have a strong analytical mindset, excellent...

  • Asbestos Surveyor and Analyst

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Penguin Recruitment Ltd Full time

    Job Title: Asbestos Surveyor and AnalystJob Summary: We are seeking an experienced Asbestos Surveyor and Analyst to join our team at Penguin Recruitment Ltd. The successful candidate will be responsible for conducting asbestos surveys, taking bulk samples, and documenting findings on tablets.Responsibilities:Offer asbestos surveying services, including...

  • Business Intelligence Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Housing Performance and Compliance RoleWe are seeking a skilled Data Analyst to join our Housing Service at Stoke-on-Trent City Council. This exciting opportunity will support our housing performance and compliance function within the Regulatory and Strategic Services Team.About the RoleThis is an important role in ensuring compliance with the new regulatory...

  • Business Intelligence Analyst

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Housing Performance and Compliance RoleWe are seeking a skilled Data Analyst to join our Housing Service at Stoke-on-Trent City Council. This exciting opportunity will support our housing performance and compliance function within the Regulatory and Strategic Services Team.About the RoleThis is an important role in ensuring compliance with the new regulatory...

Real Time Performance Analyst

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time
Job Title: Real Time Analyst

Job Summary:

We are seeking a highly skilled Real Time Analyst to join our team at Vodafone UK. As a key member of our operations team, you will be responsible for managing real-time call handling performance across our Consumer business, focusing on the delivery of FTE (resource) and targeted call handling times.

Key Responsibilities:

  • Manage real-time call handling performance across Consumer, focusing on the delivery of FTE (resource) and targeted call handling times.
  • Escalate call taking capacity issues, when agreed performance parameters are exceeded, agree, implement and monitor interventions.
  • Measure call volumes and deliver insight into deviation from projected norms with use of readily available Business measurement tools.
  • Communicate effectively and efficiently to stakeholders, supplying the key information regarding operational performance and continuity.
  • Analyse management of intra-day performance and extrapolate impacts of deviations from forecasted call volumes, average handing time or resource for all call types.

Requirements:

  • Excellent management and communication skills with the ability to manage high impact performance or technology incidents and communicate effectively with senior stakeholders on a regular basis.
  • Good understanding of Service Level delivery and which performance metrics affect Service Level achievement.
  • Experience using AVAYA CMS, IEX Workforce Management and the Service Reports.
  • Confidence communicating to Senior Management & outsource operations.
  • Ability to work in a fast-paced and ever-changing environment.
  • Excellent self-motivation and ability to work under pressure.

About Vodafone:

Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. We leverage cutting-edge technology to offer products and services that enhance communication and improve lives. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.