Field Service Operations Manager
6 days ago
Job Summary:
We are seeking an experienced Field Service Manager to join our team at Placing Leaders. As a Field Service Manager, you will be responsible for managing our field-based service operations, ensuring that our customers receive a professional and efficient repair and maintenance service.
Key Responsibilities:
- Manage and coordinate the activities of our field-based service team, ensuring that all tasks are completed to industry and company standards.
- Develop and implement effective service delivery strategies to meet customer needs and expectations.
- Collaborate with our sales and marketing teams to identify new business opportunities and develop relationships with key customers.
- Manage and maintain accurate records of customer interactions, service requests, and repair history.
- Ensure compliance with all relevant health and safety regulations and company policies.
Requirements:
- Proven experience in a field service management role, preferably in the windows, doors, and roof systems industry.
- Strong leadership and communication skills, with the ability to motivate and guide a team of field-based service technicians.
- Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work independently and as part of a team, with a strong customer-focused approach.
- Hold a current CSCS card (NVQ level 2 or above) and a full driving license.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and professional growth.
- A dynamic and supportive work environment.
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