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Service Operations Manager
3 months ago
Pembrook Resourcing is currently in search of a Service Operations Manager for a prestigious automotive dealership group.
Key Responsibilities:
- Oversee and manage the Service and Aftersales department within a leading dealership.
- Control Work In Progress (WIP), warranty claims, and debtor management.
- Ensure effective parts support processes are in place.
- Maintain franchise standards and foster strong relationships with manufacturers.
Performance Monitoring:
The selected candidate will be responsible for evaluating and enhancing sales performance by:
- Reviewing individual performance metrics.
- Collaborating with team members to identify areas for improvement.
Candidate Profile:
We are looking for an exceptional Service Operations Manager who possesses excellent customer relationship skills and a proven track record in enhancing Customer Satisfaction Index (CSI) results.
If you are successful in this role, you will enjoy the benefits of working with a reputable brand and a competitive remuneration package.
