Hourly Team Lead

4 weeks ago


Sheffield, Sheffield, United Kingdom Welcome Break Full time
Join Our Team as a Customer Service Team Lead

Welcome to Welcome Break, one of the UK's leading motorway service operators. We're looking for a talented Customer Service Team Lead to join our team at our Harthill site, near Sheffield.

About the Role

We're seeking a motivated and ambitious individual to lead our customer service team. As a Customer Service Team Lead, you'll be responsible for providing exceptional customer service, managing a team of customer service representatives, and ensuring that our customers have an outstanding experience at our service area.

Key Responsibilities
  • Lead a team of customer service representatives to deliver exceptional customer service
  • Manage customer complaints and issues in a professional and timely manner
  • Develop and implement customer service strategies to improve customer satisfaction
  • Work closely with other departments to ensure seamless customer experience
  • Identify and implement opportunities for process improvements
What We Offer
  • Competitive hourly rate
  • £10 on-shift meal allowance
  • Flexible working patterns to fit your lifestyle
  • Immediate start in customer service roles and overtime available
  • Employee discounts at hundreds of retailers
  • Bonus and incentive schemes
  • Career progression opportunities
  • Holiday entitlement that increases with service
  • Cycle to work scheme
  • Free onsite parking
  • Uniform provided
About Us

Welcome Break is a leading motorway service operator with 59 service areas and 31 hotels across the UK. We're proud to offer a range of brands and services to our customers, including Starbucks, Subway, WHSmith, KFC, Pizza Express, and Burger King.

We're committed to providing exceptional customer service and creating a positive experience for our customers. If you're passionate about delivering outstanding customer service and leading a team, we'd love to hear from you.


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