Hourly Team Lead
4 weeks ago
Welcome to Welcome Break, one of the UK's leading motorway service operators. We're looking for a talented Customer Service Team Lead to join our team at our Harthill site, near Sheffield.
About the RoleWe're seeking a motivated and ambitious individual to lead our customer service team. As a Customer Service Team Lead, you'll be responsible for providing exceptional customer service, managing a team of customer service representatives, and ensuring that our customers have an outstanding experience at our service area.
Key Responsibilities- Lead a team of customer service representatives to deliver exceptional customer service
- Manage customer complaints and issues in a professional and timely manner
- Develop and implement customer service strategies to improve customer satisfaction
- Work closely with other departments to ensure seamless customer experience
- Identify and implement opportunities for process improvements
- Competitive hourly rate
- £10 on-shift meal allowance
- Flexible working patterns to fit your lifestyle
- Immediate start in customer service roles and overtime available
- Employee discounts at hundreds of retailers
- Bonus and incentive schemes
- Career progression opportunities
- Holiday entitlement that increases with service
- Cycle to work scheme
- Free onsite parking
- Uniform provided
Welcome Break is a leading motorway service operator with 59 service areas and 31 hotels across the UK. We're proud to offer a range of brands and services to our customers, including Starbucks, Subway, WHSmith, KFC, Pizza Express, and Burger King.
We're committed to providing exceptional customer service and creating a positive experience for our customers. If you're passionate about delivering outstanding customer service and leading a team, we'd love to hear from you.
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Hourly Team Lead
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Sheffield, Sheffield, United Kingdom Welcome Break Full timeWelcome to Welcome BreakUnlock Your PotentialWe are seeking an experienced and ambitious Hourly Team Lead to join our team at Welcome Break. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.What We OfferCompetitive hourly...
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Sheffield, Sheffield, United Kingdom Welcome Break Full timeJoin Our Team as a Customer Service Team LeadWelcome to Welcome Break, one of the UK's leading motorway service operators. We're looking for a talented Customer Service Team Lead to join our team at our Harthill site, near Sheffield.About the RoleWe're seeking a motivated and ambitious individual to lead our customer service team. As a Customer Service Team...
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Sheffield, Sheffield, United Kingdom Welcome Break Full timeJoin Our Team as a Customer Service Team LeadWelcome to Welcome Break, one of the UK's leading motorway service operators. We're looking for a talented Customer Service Team Lead to join our team at our Harthill site, near Sheffield.About the RoleWe're seeking a motivated and ambitious individual to lead our customer service team. As a Customer Service Team...
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