Customer Service Support Officer

6 days ago

Exeter, Devon, United Kingdom Adecco Full time

{"h1": "Customer Service Support Officer", "p": "We are seeking a Customer Service Support Officer to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for managing our client\u2019s phonelines, monitoring social media chat, and providing a reception service for their team.

Key Responsibilities:

* Effectively manage our client\u2019s phonelines and social media chat
* Conduct dynamic risk assessments for every contact received
* Draft responses to correspondence in line with agreed guidelines
* Liaise with key points of contact in the Police Force
* Provide support to callers who may be emotional, distressed, or vulnerable
* Record all correspondence accurately in designated systems

Requirements:

* Good keyboard skills and proficiency in IT systems
* Excellent oral, listening, and written communication skills
* Demonstrable analytical and critical thinking abilities
* Strong customer service skills with a focus on problem-solving and decision-making
* Ability to adapt to changing situations and work effectively as part of a team

Qualifications:

* GCSEs (grade 9-4/A-C) or equivalent in English and Maths

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy ", "lang_code": "en"}

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