Apprentice Hotel Operations Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Marriott International Full time
Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at the Sheraton Grand Hotel & Spa. As a key member of our Front Office team, you will be responsible for leading the night operation and ensuring the smooth delivery of exceptional guest experiences.

Key Responsibilities:
  • Supervise the evening Front Desk team and assign tasks to manage and oversee hotel operations.
  • Assist in training new staff members, coach them, and monitor their performance.
  • Collaborate with the FOM on project management and carry out other duties as required.
  • Handle guest complaints and requests, and follow up with guests who have had issues.
  • Assist with room, One Spa, and One Square restaurant bookings, as well as Gift voucher requests and maintain third-party extranet platforms.
  • Ensure all billing instructions are correct and actioned.
  • Respond to and follow up on internal and external phone calls.
  • Run the Night Audit and prepare the End of Day Pack.
Requirements:
  • At least two years of experience within the Front Office department in a 5-star environment, with supervisory experience preferred.
  • High school diploma required, additional hospitality training preferred.
  • Extensive knowledge of Internet/MS Office applications and related IT preferred.
  • Excellent command of the English language (verbal and written).
What We Offer:
  • A competitive salary.
  • Free meals while on duty.
  • 28 days holiday per year, increasing to a maximum of 33 days (pro rata) after further service.
  • Worldwide employee and friends & family hotel room rates, plus a free overnight stay with Spa access on the night of your induction.
  • 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
  • Discounts off your supermarket shop, other shopping, and experiences through our Marriott Benefit Hub.
  • 50% off Spa Treatments and £50 gym membership within our One Spa.
  • 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
  • Refer a friend to work with us and receive a £500 bonus.
  • Opportunities for career progression and to transfer around the world, plus opportunities to get involved in our charitable and community activities.

At Marriott International, we are committed to creating a sense of belonging in our communities around the world. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with us.



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