Customer Service Representative

4 weeks ago


Doncaster, Doncaster, United Kingdom Reed Talent Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at our Doncaster contact centre. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to resolve their queries and issues.

Key Responsibilities
  • Provide excellent customer service and support to customers via phone, email, and other communication channels
  • Resolve customer queries and issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet and exceed customer satisfaction targets
  • Stay up-to-date with product and service knowledge to provide accurate information to customers
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The opportunity to work with a leading brand in the telecommunications industry
  • A flexible working schedule to suit your needs
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • Basic computer skills and familiarity with customer service software
What to Expect

As a Customer Service Advisor, you can expect to work in a dynamic and supportive environment where you will have the opportunity to develop your skills and knowledge. You will be working with a team of experienced customer service professionals who are passionate about delivering exceptional customer service.

We are committed to providing ongoing training and development opportunities to help you succeed in your role. You will have access to regular training sessions, coaching, and feedback to help you develop your skills and knowledge.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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