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IT Support Specialist
2 months ago
Job Summary
Adecco is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for all IT equipment, software, and services.
Key Responsibilities
- Provide 2nd and 3rd line support for IT equipment, software, and services
- Consult and guide on the selection of IT equipment, software, and solutions
- Support Departmental Teaching spaces, Specialist Computing, and Specialist Office Moves & New Builds
- Deploy specialist end-user compute devices
- Assist with packaging of specialist software
- Build, install, and support local and departmental servers
- Annual refresh of specialist departmental lab devices
- Configure exam laptops and specialist devices
- Support DDaT activities for the start of the new academic year
- Research teaching and support - Meet & Greet
- Consult with suppliers and provide consultancy services
- Provide building project consultancy services
Technical Requirements
- Topdesk
- Nagios
- checkmk
- RedCAP
- BeyondTrust Remote Support
- Clearpass
- BluCat network asset management
- Config Manager
- Active Directory
- Group Policies
- Github
- Puppet
- Microsoft Intune
- Jamf
- AVD
- AppDeploy Toolkit
- Vmware
- Powerman
- Microsoft Teams
- Panopto
- Specialist software (e.g., Rhino, Comsol, Gaussian)
- Specialist computing