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Insurance Sales Support Coordinator
2 months ago
We are seeking a highly motivated and experienced Sales Support Administrator to join our team at PSM Recruitment Limited. As a Sales Support Administrator, you will play a crucial role in supporting our highly motivated administrators, ensuring smooth operations, and providing exceptional customer service to our clients.
Key Responsibilities:- Diary Management: Manage and maintain accurate and up-to-date diaries for the team, ensuring seamless communication and coordination.
- Policy Changes: Process mid-term changes to policies, ensuring timely and accurate updates.
- Customer and Insurer Communication: Handle incoming and outgoing calls with insurers and customers, providing exceptional service and resolving queries efficiently.
- Documentation Processing: Process and manage insurer and customer documentation, including renewal documents.
- Finance and Funding: Assist with finance and funding tasks, ensuring accurate and timely processing.
- Customer Service: Provide exceptional customer service to clients, responding to queries and resolving issues promptly.
- Office Administration: Maintain accurate and organized office files, ensuring efficient and secure storage of documents.
- Training and Development: Complete industry training and assist with training new team members, ensuring up-to-date knowledge and skills.
- Workload Management: Organize and prioritize workloads, ensuring efficient and effective task management.
- Experience: At least 1 year of experience in the insurance industry within the last 12 months.
- Attitude and Skills: A hard-working attitude, showing initiative and a willingness to learn. The ability to work well under pressure and adapt to any situation. Conscientious and confident, with excellent communication and interpersonal skills.
