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Installation and Service Operations Supervisor

3 months ago

South Yorkshire, United Kingdom TK Elevator Full time
Job Overview

Position: Field Service and Installation Supervisor

Location: Warrington and South Yorkshire

Compensation: Up to £38,500 (based on experience)

Work Schedule: 40 hours per week (Monday to Friday)

Employment Type: Permanent

Employee Benefits:

  • Pension Scheme - Employer contribution of 5%, Employee contribution of 3%
  • Life Insurance (4 times salary)
  • Enhanced Sick Leave
  • Income Protection and additional benefits

TK Elevator is excited to announce an opening for a Field Service and Installation Supervisor to oversee operations in the Warrington and South Yorkshire area.

Role Objective:

The primary aim of this position is to guide, train, and enhance the capabilities of a team of stair lift engineers and apprentices, while providing essential technical support to both the engineering and administrative teams.

Key Responsibilities:

  • Embody and promote our core values: customer focus, appreciation, integrity, reliability, respect, and accountability.
  • Adhere to health, safety, and environmental protocols in all personal and departmental activities.
  • Lead and mentor a team of engineers, offering guidance and support for their technical and professional growth.
  • Encourage a positive and efficient work atmosphere.
  • Identify opportunities for process enhancements and implement strategies to boost efficiency and effectiveness.
  • Conduct regular performance evaluations and establish clear performance goals.
  • Provide assistance and support to colleagues via phone and on-site interactions.
  • Enhance the technical knowledge and performance of all engineering staff, including team leaders and senior engineers, while also training apprentices to meet required engineering standards.
  • Develop a comprehensive training plan for engineers to ensure proficiency in all lift models serviced, utilizing ongoing competitor training.
  • Ensure that engineers maintain high-quality work standards through site audits and address any issues that arise.
  • Foster respect and collaboration among colleagues in the Warrington and Rotherham locations.
  • Monitor 'first time right' key performance indicators and address any challenges faced by engineers in meeting their objectives.
  • Maintain awareness of departmental KPIs and understand personal contributions to these metrics.
  • Conduct regular toolbox discussions.
  • Address customer complaints related to the engineering team.
  • Oversee warehouse and inventory management for both Warrington and Rotherham facilities.
  • Perform any other reasonable duties as requested by the Service and Installations Manager.
  • Act as a key liaison with all site personnel, including line managers, production teams, suppliers, and customers.
  • Ensure compliance with building regulations, policies, and controls within the engineering team.
  • Strive for excellence in customer service.

Qualifications:

  • Proven knowledge of customer service principles and processes, including needs assessment, quality standards, and customer satisfaction evaluation.
  • Demonstrated experience in providing product training across various personnel levels.
  • Proven leadership skills and experience.
  • Solid working knowledge of stairlifts and platform lifts.
  • Exceptional written and verbal communication skills, along with strong interpersonal abilities.
  • Ability to deliver results effectively.
  • Strong judgment, problem-solving skills, and initiative to provide support and escalate issues as necessary.
  • Flexibility to adapt to daily changes.
  • Positive leadership and management capabilities.
  • High level of IT proficiency, including accounting software, MS Office, and advanced Excel skills.

For further details regarding this opportunity, please reach out to TK Elevator.