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Travel Money Advisor
2 months ago
We are seeking a highly skilled and customer-focused Travel Money Advisor to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and expert advice on foreign exchange and currency solutions.
Key Responsibilities- Customer Service: Provide personalized service to customers, understanding their travel and currency requirements, and tailoring their experience based on their destination.
- Travel Money Ambassador: Establish yourself as a trusted advisor, providing support and advice on Travelex products and services.
- Key Performance Goals: Deliver on procedural, operational, and customer-focused goals, ensuring a high level of customer satisfaction.
- Foreign Exchange Expertise: Utilize your knowledge of foreign exchange to process daily online FX requests and deliveries, ensuring accuracy and efficiency.
- Compliance and Regulatory Standards: Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures.
- IT Proficiency: Demonstrate proficiency in computer systems, including in-house till systems and ordering systems.
- Communication Skills: Develop strong relationships with customers, colleagues, and management, ensuring effective communication and collaboration.
- Competitive Salary: A competitive salary, with opportunities for overtime and a monthly bonus incentive.
- Comprehensive Benefits Package: A wide range of employee discounts, a comprehensive voluntary benefits package, and a pension with a great provider.
- Flexible Working Hours: Flexible hours and shift patterns to suit a variety of lifestyles, with opportunities for career development and growth.
- Employee Wellness Programmes: Access to employee wellness programmes, offering guidance and tips on physical, mental, and financial wellbeing.
Our recruitment process involves a series of steps, including an initial screening call, an online interview, and a face-to-face meeting with the Bureau Manager. If you are successful, you will be offered the opportunity to join Travelex as a Travel Money Advisor.
