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Digital Inclusion Specialist
2 months ago
We are seeking a skilled Digital Empowerment Officer to join our Community Engagement team. As a key member of the team, you will play a pivotal role in promoting digital inclusion and empowering communities through the effective coordination, development, and delivery of digital inclusion projects, initiatives, and activities.
Key Responsibilities- Develop and implement digital inclusion strategies to promote the use of Platform's digital services and customer portals.
- Collaborate with internal stakeholders to provide digital expertise and support to project teams, ensuring a customer-centric approach.
- Build and maintain relationships with external stakeholders, including Digital Champions Volunteers, to promote digital services and initiatives.
- Design and produce engaging marketing materials to promote digital training, events, and initiatives through various channels.
- Contribute to the testing and piloting of digital and internet-ready products to ensure they meet customer needs.
- Strong understanding of digital inclusion and its benefits, with a passion for digital solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and colleagues.
- Experience in customer engagement, community, or voluntary environments is desirable.
- Patience, empathy, and a patient approach to working with customers and communities.
- Ability to identify new ways to engage successfully with customers and communities.
- DBS check will be required for the successful applicant.
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family-friendly policies, including generous parental leave and Medicash membership.
- Pension contribution scheme with employer contributions of up to 12%.
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme and cycle to work scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
