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Quality Assurance and Engagement Manager
2 months ago
Company Overview
Registered Manager Role
Location: East London, UK
Salary: £45,000-£52,000 per annum based on experience
Our Commitment
At City and County Healthcare Group, we are dedicated to creating brighter days filled with fresh challenges and exciting opportunities. As a Quality and Engagement Area Manager, each day will present unique experiences, allowing you to engage in meaningful work that positively impacts our clients' lives and enhances your professional journey.
Why Choose City and County Healthcare Group?
We witness extraordinary accomplishments daily, driven by the talent and dedication of our workforce. Our goal is to revolutionize the care sector through innovative technology and proactive change. As the leading care provider in the UK, we offer a wealth of career opportunities, choices, and stability.
Job Responsibilities
The primary responsibility of the Quality and Engagement Area Manager is to lead and oversee the quality of services provided to our clients, ensuring that outcomes are achieved while maintaining compliance with legal obligations, regulatory standards, and internal policies across multiple locations.
A significant aspect of this role involves ensuring high levels of client satisfaction throughout service delivery, which will be regularly assessed through customer feedback, surveys, and insights from family members. Collaboration with branch teams is essential to promote the well-being of our staff and ensure their voices are heard.
You will be accountable for the timely auditing of service delivery records, as well as reporting and monitoring the implementation of improvement plans related to customer service. Regular reviews of progress and actions will be conducted with Branch Managers and their teams.
Additionally, you will be responsible for upskilling and developing branch staff, providing operational training, mentoring, and support in care delivery, and ensuring that outcomes for clients are met.
Required Qualifications
- Minimum of 4 years' experience in a management role within the Health and Social Care Sector
- Current knowledge of the social care landscape, including regulatory standards
- Proficient in using bespoke systems and all Microsoft Office applications, particularly Excel
- Strong customer service skills with experience in managing serious complaints and grievances
- Excellent business acumen
- Proven management, leadership, influencing, and negotiation skills
- Strong written and verbal communication abilities
- Analytical mindset with problem-solving capabilities
- Effective team collaboration skills
- Passionate about delivering service excellence
- Experience working with Local Authorities and Commissioners
