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Client Services Coordinator
2 months ago
About Alfred H Knight
Alfred H Knight is a leading independent, family-owned business with a rich history spanning five generations. Our global network of strategically placed offices and laboratories enables us to provide expert inspection, analysis, and consultancy services to the metals and minerals and solid fuels industries.
Our Mission
We are dedicated to delivering knowledge and professionalism in all aspects of weighing, sampling, and analysis. We achieve this by continuously investing in our facilities, technology, and people.
Job Summary
We are seeking a highly skilled Client Services Coordinator to join our team. As a Client Services Coordinator, you will be responsible for providing exceptional customer service to our clients and overseas offices. You will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner.
Key Responsibilities
- Provide excellent customer service to clients and overseas offices
- Handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner
- Work closely with the operations team to ensure seamless communication and coordination
- Develop and maintain strong relationships with clients
- Identify and solve problems in a proactive and efficient manner
- Work independently and prioritize tasks effectively
- Utilize Microsoft Office packages to prepare management information and reports
Requirements
- GCSE grade A-C or equivalent in English Language, Maths, and Science
- Excellent communication and interpersonal skills
- Good time management and organizational skills
- Ability to work under pressure and meet deadlines
- IT literacy and proficiency in Microsoft Office packages
- Administration experience is advantageous
- Spanish, Mandarin, and Russian language skills are advantageous
Benefits
We offer a competitive salary and benefits package, including pension, life assurance, and an employee assistance program.
