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Service Management Director

2 months ago

London, Greater London, United Kingdom Smart Energy Code (SEC) Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced professional to join our team as the Head of Service Delivery at the Smart Energy Code (SEC). As a key member of our organization, you will be responsible for managing external service provider contracts and related performance, ensuring that services are delivered to time, cost, and quality.

**Key Responsibilities**

  • Manage external service provider contracts and related performance, ensuring that services are delivered to time, cost, and quality.
  • Perform thorough performance management and scrutiny of service provider contracts and provision, ensuring the best levels of service are achieved and maintained.
  • Manage the contract with the provider of User Competent Independent Organization assurance.
  • Provide oversight for the Smart Metering Device Assurance (SMDA) scheme.
  • Define meaningful performance KPIs and SLAs for SECAS and all other suppliers.
  • Oversee the operational performance of service provider contracts, monitoring and reporting to the SEC Board on supplier performance against SLAs and KPIs.
  • Drive improvements in the service against KPIs and SLAs, ensuring that the delivery of the service meets (or exceeds) targets.
  • Manage the SECAS and other supplier budgets.
  • Record, monitor, and actively manage all risks relating to the delivery of the service.
  • Work with SECAS to ensure the contract is up to date and reflective of the services currently provided.
  • Work with other SEC resources to determine necessary service improvements and future service requirements.
  • Negotiate and manage contract change requests with respect to SECAS and other suppliers.
  • Ensure that procurement/re-procurement activities take place in a timely manner.
  • Support the writing of requirements for the SECAS contract renewal.
  • Manage the end-to-end commercial activity from commercial strategy to contract exit.
  • Drive value for money and service improvement through appropriate supplier commercial arrangements.
  • Maintain an up-to-date bank of framework suppliers for use on SEC projects, identifying emerging issues and aligning the framework with the anticipated needs.
  • Develop and maintain strong and productive commercial relationships with suppliers.
  • Act as a trusted advisor to SEC, SEC Panel, Sub-Committees, and other stakeholders in relation to supplier and contract management.
  • Monitor the Code and wider market landscape to consider if there are opportunities for different models for service delivery.
  • Consider new technologies and innovation that could be deployed into the service for the benefit of SEC Parties and consumers.

**Requirements**

  • Have experience of leading effective supplier engagement and relationship-building.
  • Have 5 years' experience in a similar role, ideally within the energy sector.
  • Be able to negotiate with suppliers to achieve positive outcomes for all parties.
  • Be able to develop positive and effective relationships with suppliers.
  • Be able to communicate with suppliers effectively and in a timely manner, challenging suppliers when required.
  • Be able to manage projects and change within own field of work.
  • Continuously seek to improve the way SEC operates, adding value for SEC Parties and other stakeholders.
  • Have a solid grasp of data analytics and performance metrics.
  • Have experience of managing supplier budgets.
  • Be familiar with the smart metering and regulatory code environment (preferable).
  • Have an understanding of the Smart Energy Code (not essential).
  • Have a Commercial Service Management qualification (not essential).