Quality Assurance and Training Manager

3 weeks ago

Salisbury, Wiltshire, United Kingdom Better People Full time £30,000
Position: Quality Assurance and Training Manager
Sector: Domestic Appliances
Compensation: Competitive salary with performance-based incentives

Our organization, Better People, is seeking a dedicated Quality Assurance and Training Manager to enhance our domestic appliance division.

The ideal candidate will possess a strong commitment to customer service excellence and a collaborative spirit, eager to deepen their understanding of domestic appliances while maintaining high standards of quality and service.

At Better People, we prioritize treating individuals with respect and integrity, fostering a culture of service and support.

We are committed to the personal and professional development of our team members, ensuring they feel valued and empowered to reach their full potential.

Key Responsibilities:

  • Demonstrated experience in a leadership role within the domestic appliance sector.
  • Exceptional sales and leadership capabilities, complemented by outstanding customer service skills.
  • Effective communication skills to engage with customers, team members, and management.
  • Proficient in administrative duties, including record-keeping, reporting, and inventory management.
  • Familiarity with Microsoft Office and CRM systems.

As the Quality Assurance and Training Manager, you will oversee all facets of sales operations, from lead generation to deal closure, ensuring customer satisfaction and loyalty.

Your role will also involve managing and inspiring the sales team, monitoring their performance, and guiding them towards achieving their sales objectives.

Additionally, you will collaborate with service coordinators to guarantee timely and high-quality delivery and installation of our products, addressing any issues or concerns that may arise.

This position offers a competitive salary along with occasional bonuses based on supplier performance. The work schedule includes Monday to Saturday, with one day off during the week.


Benefits:
  • Uniform provision
  • Private Health Insurance
  • Group Income Protection
  • Group Life Protection
  • Company Pension Scheme
  • Exclusive Discounts

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