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Retail Team Supervisor

2 months ago

Horley, Surrey, United Kingdom WHSmith Full time

Job Overview

Team Leader - InMotion

InMotion, a prominent brand under WHSmith, specializes in digital accessories and is dedicated to delivering an outstanding customer experience with cutting-edge technology. As we progress on our journey, our mission remains clear: to enhance every aspect of life's travels. With a rich heritage, InMotion is expanding its presence in various locations, including airports, hospitals, rail stations, and motorway services, aiming to cater to the needs of travelers everywhere.

As a Team Leader at InMotion, you will motivate and guide your team to deliver exceptional customer service, achieve business goals, and foster a positive work environment that encourages personal growth and achievement. We aspire for you, our customers, and our team members to take pride in the experiences we create together.

In addition to leading a dedicated and skilled team, you will also have the opportunity to earn commission based on sales performance.

Airport Eligibility Criteria:

  • Five years of continuous references are required to obtain an airport pass, which can include employment or educational references without any gaps.
  • A Criminal Records Bureau Check will be conducted by InMotion upon successful application.
  • Valid photographic identification, such as a passport or UK Driving Licence, is necessary.

Responsibilities of a Team Leader:

  • Team Leaders are integral members of the management team, responsible for empowering staff to reach their full potential while driving sales and maintaining high service standards.
  • Cultivating a culture of learning, support, and recognition by identifying opportunities for personal development, product knowledge enhancement, and self-awareness in a welcoming environment.
  • Collaborating with the management team to establish clear, measurable targets for colleagues, which will be regularly reviewed.
  • Ensuring a sense of pride within the store by maintaining high standards for both colleagues and customer facilities, while adhering to safety and legal regulations.

Desired Qualifications:

  • Recent experience in retail leadership or a similar role, preferably in a fast-paced setting, with a solid understanding of key performance indicators.
  • A proactive approach to leadership, actively engaging with the team on the shop floor.
  • Proven track record in developing team members, fostering a supportive, productive, and inclusive atmosphere.
  • Ability to energize, influence, and motivate store management and teams to achieve outstanding service and performance.
  • Highly organized, proactive, and thrives in a dynamic retail environment.

Employee Benefits:

We recognize the hard work you put into making InMotion a success and ensuring customer satisfaction. In addition to your salary, pension scheme, paid annual leave, and employee discounts, we offer a variety of deals from retail partners to help you save money and create memorable experiences, whether through dining, exciting outings, or entertainment options.

Our Employee Assistance Programme is available to support your well-being, providing guidance for physical, mental, and financial health.

InMotion and WHSmith are committed to being inclusive employers, ensuring that all colleagues feel welcome and free to express their true selves.

Business Format

Retail

Shift Schedule

Flexible - Excluding Night Shifts

Employment Type

Permanent

Weekly Hours

Full Time

Salary Range

Competitive

Location

United Kingdom

Function / Region

Large Retail Locations

Team Leader - InMotion | WHSmith Careers