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Senior ITT Programme Coordinator
2 months ago
We are seeking a highly skilled and experienced Senior ITT Programme Coordinator to join our team at Best Practice Network. As a key member of our team, you will play a vital role in the delivery of our ITT programmes, working closely with our Programme Director, Programme Manager, and other stakeholders to ensure the successful completion of our programmes.
Key Responsibilities- Provide leadership and direction to Programme Coordinators, Assistant Programme Coordinators, and apprentices working on the programme(s)
- Manage the Programme Coordinators, Assistant Programme Coordinators, and apprentices working on the programme(s) with regard to their job performance, attainment of KPIs, holidays, absences, and other personnel matters
- Liaise with governing and external bodies, such as the Department for Education and external providers, to ensure all requests are processed and data is kept up to date
- Logistical and proactive planning for new intakes/cohorts, ensuring all tasks and actions occur in a timely manner
- Have oversight of day-to-day activities of the programme(s), including the support and engagement of participants
- Monitor participants and mentor engagement to ensure successful completion of the programme
- Manage data and production of reports relating to participant retention, event/delivery quality, quality assurance, destinations, impact, and client satisfaction
- Leading the team to meet/exceed departmental KPIs, including applications processing and enquiry response times, application conversion rates, evaluation responses, participation rates, programme withdrawals and deferrals
To be successful in this role, you will be:
- Reliable, hardworking, and professional
- Proven customer service-related experience
- Able to lead with confidence and make informed decisions
- Able to build and demonstrate strong working relationships at all levels
- Possess an excellent customer service manner, both written and spoken
- Have the ability to organise, plan, and prioritise time and tasks effectively
- Work well under pressure with the ability to deal with issues as they arise
- Be open to change, actively seeking ways to improve all aspects of the business
- Be highly competent using MS Office and Teams
- Demonstrate accuracy and attention to detail
- Driven to see things through to successful completion and results
- Highly numerate and literate
- 28 days holiday and an extra day for each year you stay with us, up to a maximum of 33 days, plus bank holidays
- We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We'll both add money into your pension pot after 3 months
- Get 25% off online learning resources for year 1 to GCSE with EdPlace
- Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars, and give as you earn
