Claims Adjuster

6 days ago


Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

About the Role

We are seeking a highly skilled and experienced Claims Adjuster to join our Motor PI team in Leeds. As a Claims Adjuster, you will be responsible for investigating and resolving Motor Personal Injury claims in a timely and efficient manner.

Key Responsibilities

  • Investigate and resolve Motor Personal Injury claims to provide an excellent claims handling service with minimal leakage.
  • Identify and investigate coverage issues to ensure the company's liability is in line with its contractual commitments.
  • Identify subrogation, contribution, and other recovery issues and pursue them where appropriate.
  • Manage claims and other material claims issues to resolve and settle claims on an economic basis.
  • Ensure claims fees and advices are responded to within agreed timeframes to maintain good service.
  • Respond to internal and external stakeholder requests in accordance with service standards.
  • Flag complaints as required and adhere to Treat Customers Fairly principles.
  • Maintain knowledge of the claims portfolio and provide information to others on request to support Underwriting and claims decisions.
  • Reserve accurately to ensure the company's liability is clear at all times.
  • Maintain efficient handling of your own caseload to ensure prompt, timely, and effective handling of Claims.

About You

  • You will have excellent investigative skills and proven experience dealing with policy coverage.
  • You will have experience dealing with liability negotiations and effective communication skills, written and verbal.
  • You will be able to effectively use MS Office applications such as Word, Excel, and PowerPoint.

Why QBE?

At QBE, we value our people and strive to create a workplace culture where all our employees feel included and supported. We are committed to building a diverse workforce that reflects the communities we operate in. Our company culture is built on our QBE DNA, which emphasizes the importance of supporting our people and fostering a work environment that is responsive to their needs.

We offer a range of benefits and flexible working arrangements to support our employees' well-being and work-life balance. We are proud to have been recognized for our commitment to diversity and inclusion, and we continue to strive for excellence in these areas.


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